ANALYSIS AND IMPROVEMENT OF SERVICE QUALITY IN ORDER TO ACHIEVE CUSTOMER LOYALTY (CASE STUDY : SAVARNA SPA)
Service sector has an important role in Indonesian economic. One of province in Indonesia, which has experienced economic growth is on West Java. 12.82% of the total percentage growth comes from the service healthcare sector. Health care service industry that is currently growing rapidly in Indonesi...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/78602 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |