PROBLEM ANALYSIS AND DECISION MAKING ON REPETITIVE CUSTOMER COMPLAINTS IN BANK JAYA ARTHA'S PENSION BUSINESS UNIT IN RELATIONS WITH REPUTATIONAL RISK MANAGEMENT
The growing population of older people in Indonesia—the world’s fourth-most populous country—makes a larger cake for a pension business, including in the banking sector. PT Bank Jaya Artha is one of the Indonesian banks that provide products and services for people set to enter their retiremen...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/79908 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |