IMPROVING THE KYC ONBOARDING PROCESS USING BUSINESS PROCESS RE-ENGINEERING: A CASE STUDY AT BANK ANGGREK

IMPROVING THE KYC ONBOARDING PROCESS USING BUSINESS PROCESS RE-ENGINEERING: A CASE STUDY AT BANK ANGGREK

The Know-Your-Customer (KYC) onboarding in the customer acquisition process became an issue in an Indonesian branch of a prominent global bank. In 2023, Bank Anggrek received a significant complaint from one of its major clients expressing discontent with the inefficiency of the bank’s KYC onboardin...

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書目詳細資料
主要作者:	Fadhila, Aisha
格式:	Theses
語言:	Indonesia
在線閱讀:	https://digilib.itb.ac.id/gdl/view/83332
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

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