PENGARUH KUALITAS JASA PERSPEKTIF ISLAM TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN HOTEL GRAND KALIMAS DI SURABAYA1)

• Main Authors: Fitria Solahika Salma, Ririn Tri Ratnasari, Dr.,SE.,M.Si
• Format: Article PeerReviewed
• Language: Indonesian; Indonesian
• Published: Dept. Ekonomi Syariah FEB UA 2015
• Subjects: K3740-3762 Education; TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• Online Access: http://repository.unair.ac.id/58313/1/Ririn%20Tri%20Ratnasari_Karya%20Ilmiah06_Jurnal%20Ekonomi%20Syariah%20Teori%20%26%20Terapan%3B%20Vol.%202%2C%20No.%204%2C%20April%202015%3B.pdf; http://repository.unair.ac.id/58313/2/Ririn%20Tri%20R_Peer%20Review006.pdf; http://repository.unair.ac.id/58313/; http://e-journal.unair.ac.id/index.php/JESTT/issue/view/120
• Institution: Universitas Airlangga

This study intends to know the influences of service quality perspective Islamic on the satisfication and the customer loyalty of Grand Hotel Kalimas in Surabaya. In achieving the aim, this study uses quantitative approach particularly in path analysis. Questioner is used in this study...