PENGARUH KUALITAS JASA PERSPEKTIF ISLAM TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN HOTEL GRAND KALIMAS DI SURABAYA1)
This study intends to know the influences of service quality perspective Islamic on the satisfication and the customer loyalty of Grand Hotel Kalimas in Surabaya. In achieving the aim, this study uses quantitative approach particularly in path analysis. Questioner is used in this study...
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| Main Authors: | , |
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| Format: | Article PeerReviewed |
| Language: | Indonesian Indonesian |
| Published: |
Dept. Ekonomi Syariah FEB UA
2015
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| Subjects: | |
| Online Access: | http://repository.unair.ac.id/58313/1/Ririn%20Tri%20Ratnasari_Karya%20Ilmiah06_Jurnal%20Ekonomi%20Syariah%20Teori%20%26%20Terapan%3B%20Vol.%202%2C%20No.%204%2C%20April%202015%3B.pdf http://repository.unair.ac.id/58313/2/Ririn%20Tri%20R_Peer%20Review006.pdf http://repository.unair.ac.id/58313/ http://e-journal.unair.ac.id/index.php/JESTT/issue/view/120 |
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| Institution: | Universitas Airlangga |
| Language: | Indonesian Indonesian |