ANALISIS KEPUASAN DAN HARAPAN PELANGGAN DALAM RANGKA PENINGKATAN LOYALITAS PELANGGAN KELAS UTAMA RUMAH SAKIT PANTI RAHAYU PURWODADI GROBOGAN

• Main Author: ERWITA DINARSARI
• Format: Theses and Dissertations NonPeerReviewed
• Language: English
• Published: 2001
• Subjects: HD3611-4730.9 Industrial policy. The state and industrial organization Including licensing of occupations and professions, subsidies, inspection, government ownership, municipal services; HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture; HD9980.5 Service industries
• Online Access: http://repository.unair.ac.id/59600/1/KK%20TKA%2018.03%20Din%20A%282001%29.pdf; http://repository.unair.ac.id/59600/; http://lib.unair.ac.id
• Institution: Universitas Airlangga

The VIP room Panti Rahayu Hospital is one ofthe revenue centre ofthis hospital. But what has happened show another fact, because it is under utility (BOR : 53.85%). For this reason, it needs improvements, so that the utility will be optimal.