PENGARUH SERVICE QUALITY DAN PERCEIVED VALUE TERHADAP CUSTOMER REFERRAL BEHAVIOR

Saat ini, kata positif konsumen dan rekomendasi dari konsumen sangatlah berpengaruh terhadap citra baik penyedia jasa layanan internet smartphone. Karakteristik masyarakat Indonesia yang kolektivis sangat mudah dipengaruhi word of mouth. Penelitian ini membahas pelayanan dari provider seluler (se...

Full description

Saved in:

Bibliographic Details
Main Author:	TOMMY ADI RACHMAWAN, 041112003
Format:	Theses and Dissertations NonPeerReviewed
Language:	Indonesian Indonesian
Published:	2018
Subjects:	HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture HF5549-5549.5 Personnel management. Employment
Online Access:	http://repository.unair.ac.id/75792/1/ABSTRAK%20.pdf http://repository.unair.ac.id/75792/2/B%20261-18%20Rac%20p.pdf http://repository.unair.ac.id/75792/ http://lib.unair.ac.id
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Universitas Airlangga
Language:	Indonesian Indonesian

Be the first to leave a comment!

PENGARUH SERVICE QUALITY DAN PERCEIVED VALUE TERHADAP CUSTOMER REFERRAL BEHAVIOR

Similar Items