Pengaruh Penanganan Keluhan Terhadap Kepuasan Konsumen atas Penanganan Keluhan Pelayanan Rumah Sakit Studi pada RSUP Dr. Sardjito Yogyakarta
At this time the business environment has become very tight competition. Health services have become good commodity as a business opportunity. Shown by the number of hospitals and diagnostic centers establishments in Yogyakarta. Customers who want to re-use the services is the key to success to be a...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/119146/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=59139 |
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| Institution: | Universitas Gadjah Mada |