The influence of CRM organization and knowledge management on employee job satisfaction and intention to quit: Malaysia call center perspective

The influence of CRM organization and knowledge management on employee job satisfaction and intention to quit: Malaysia call center perspective

The purpose of this paper is to developa conceptual framework which describes the influence of CRM Organization and Knowledge Management on Employee Job Satisfaction and Intention to Quitin call center industry.Researchers have established turnover of employees as highly detrimental to organizationa...

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Bibliographic Details
Main Authors: Abdullateef, Aliyu Olayemi, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien, Ahmad, Intan Shafinaz
Format: Article
Language:English
Published: International Digital Organization for Scientific Information (IDOSI) 2014
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/21292/1/WASJ%2032%2012%202014%202412%202420.pdf
http://repo.uum.edu.my/21292/
http://www.idosi.org/wasj/wasj32(12)14/11.pdf
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Institution: Universiti Utara Malaysia
Language: English

Internet

http://repo.uum.edu.my/21292/1/WASJ%2032%2012%202014%202412%202420.pdf
http://repo.uum.edu.my/21292/
http://www.idosi.org/wasj/wasj32(12)14/11.pdf

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