The influence of CRM organization and knowledge management on employee job satisfaction and intention to quit: Malaysia call center perspective
The purpose of this paper is to developa conceptual framework which describes the influence of CRM Organization and Knowledge Management on Employee Job Satisfaction and Intention to Quitin call center industry.Researchers have established turnover of employees as highly detrimental to organizationa...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
International Digital Organization for Scientific Information (IDOSI)
2014
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/21292/1/WASJ%2032%2012%202014%202412%202420.pdf http://repo.uum.edu.my/21292/ http://www.idosi.org/wasj/wasj32(12)14/11.pdf |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |