The influence of CRM organization and knowledge management on employee job satisfaction and intention to quit: Malaysia call center perspective

• Main Authors: Abdullateef, Aliyu Olayemi, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien, Ahmad, Intan Shafinaz
• Format: Article
• Language: English
• Published: International Digital Organization for Scientific Information (IDOSI) 2014
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/21292/1/WASJ%2032%2012%202014%202412%202420.pdf; http://repo.uum.edu.my/21292/; http://www.idosi.org/wasj/wasj32(12)14/11.pdf
• Institution: Universiti Utara Malaysia

The purpose of this paper is to developa conceptual framework which describes the influence of CRM Organization and Knowledge Management on Employee Job Satisfaction and Intention to Quitin call center industry.Researchers have established turnover of employees as highly detrimental to organizationa...