Certification and Inspection Service Quality: Applying the fuzzy SERVQUAL method

• المؤلفون الرئيسيون: CUI, Li-xin, ZENG, Guang-feng, WU, Hong-yan, WANG, Cheng-jie, LIU, Ru
• التنسيق: مقال
• اللغة: English
• منشور في: Đại học Kinh tế 2016
• الموضوعات: SERVQUAL; certification & inspection; fuzzy set theory
• الوصول للمادة أونلاين: http://repository.vnu.edu.vn/handle/VNU_123/14280
• المؤسسة: Vietnam National University, Hanoi

This paper applied fuzzy set theory based on modified SERVQUAL model to analysis service quality in certification & inspection industry in China. The study consists of 405 randomly selected participants who are customers of China Certification & Inspection Group (CCIC). The paper includes fo...