Assessment of outpatient satisfaction in Binh Dinh provincial general hospital in 2018

• Main Author: Nguyễn, Nam Khánh
• Other Authors: Morita, Hiroshi
• Format: Theses
• Language: English
• Published: 2020
• Subjects: Quản trị kinh doanh; Quan hệ khách hàng; Bệnh nhân ngoại trú; Bệnh viện đa khoa; 658.812
• Online Access: http://repository.vnu.edu.vn/handle/VNU_123/70389
• Institution: Vietnam National University, Hanoi

Patient satisfaction is an important indicator used for measuring the quality of healthcare facilities. Patient satisfaction has an effect on outcomes of medical service providers and reflects efficiency of provided services. Therefore, patient satisfaction will be an effective indicator to measure the success of medical service providers. This research introduces how to assess patient satisfaction in public hospitals, taking the case of Binh Dinh provincial general hospital. In the strategy of Vietnam healthcare system for protecting, caring and improving healthcare in the period 2011-2020, vision 2030. Some issues have been mentioned: Health is the most valuable asset of individuals and all society; medical service is a special social service without profits in public service providers; investing in healthis investing for the future and for good nature of society; improvement and modernization of healthcare system towards Equity-Efficiency-Development. Currently, medical services in public hospitals are considered not as good as in private hospitals. Therefore, the objectives of this research are assessing current situation of patient satisfaction in the hospital and providing some recommendations as the background or reference for public hospitals to improve their medical services.