Improving the quality of mobile phone customer care service at Telecommunications Service Corporation - VNPT VinaPhone = Nâng cao chất lượng dịch vụ chăm sóc khách hàng thuê bao di động tại tổng công ty dịch vụ viễn thông VNPT Vinaphone
Aims of researchThe thesis studies the basic arguments on service quality in general and the quality of customer service in the field of Telecommunications and mobile information in particular with the following objectives:Systematize some basic arguments about servi...
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| Format: | Theses and Dissertations |
| Language: | English |
| Published: |
2020
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| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/93249 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |
| Summary: | Aims of researchThe thesis studies the basic arguments on service quality in general and the quality of customer service in the field of Telecommunications and mobile information in particular with the following objectives:Systematize some basic arguments about service quality, especially quality of customer care in the field of Telecommunications.The concept of customer careCriteria for evaluating customer service qualityFactors affecting customer service quality improvementAnalyze the status of customer service quality of VNPT VinaPhoneProposing solutions toimprove the quality of customer care services of VNPT VinaPhone |
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