The impact of service quality and Cost on logistics service Outsourcing by vietnamese Manufacturing enterprises

• Main Author: Nguyen, Thi Hương Giang
• Other Authors: Yoshikim, Matsui
• Format: Theses and Dissertations
• Language: English
• Published: 2020
• Subjects: Quản trị kinh doanh; Doanh nghiệp; Chất lượng dịch vụ; Quản lý chất lượng; 658.562
• Online Access: http://repository.vnu.edu.vn/handle/VNU_123/99951
• Institution: Vietnam National University, Hanoi

The impact of service quality and Cost on logistics service Outsourcing by vietnamese Manufacturing enterprises, Chapter 1: Introduction This chapter provides information on research, including the motivation of research, the research objective and the research scope. Chapter 2: Literature review This chapter will firstly introduce the relevant definitions. Next is a summary of related studies from which the research questions, hypotheses and initial research models will be developed. Chapter 3: Research methodology This chapter discusses the research design, the method used, and the data collection procedure. Chapter 4: Data analysis This chapter describes the analysis of the data collected and interpreted and then verifies the hypothesizes in Chapter 2. Chapter 5: Results and discussions The chapter responds to research questions, reveals the theoretical contribution, the practical implications, and the direction of further research.