Confirmatory analysis of total quality management (TQM) framework in selected buffet restaurants in Metro Manila

• Main Authors: Banaag, Jeshua, Cua, Benny, Romulo, Andrea Nicole, Santiago, Rizelle Marie
• Format: text
• Language: English
• Published: Animo Repository 2013
• Subjects: Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/17936
• Institution: De La Salle University

The purpose of this study is to analyze the quality assurance practices of selected buffet restaurants in Metro Manila and to affirm if these are in line with the Total Quality Management principles. Confirmatory research design was utilized in order to verify if management structures and patterns c...