RESTORECOV: A study on service recovery dimensions in fast-food restaurants in Metro Manila

RESTORECOV: A study on service recovery dimensions in fast-food restaurants in Metro Manila

The fast-food industry is characterized as a service and people-oriented, high-growth industry, providing sufficient justification for research to be conducted in this field. Related literature emphasizes the consequential threats posed by service failures, as well as the evidence on the benefits of...

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Bibliographic Details
Main Authors: Ang, Kyle Matthew D., Bolaños, Jullianne Alberta L., See, Bryan David L., Zhuang, Shi Long H.
Format: text
Language:English
Published: Animo Repository 2023
Subjects:
Restaurants—Customer services
Restaurants—Quality control
Service industries—Quality control
Operations Research, Systems Engineering and Industrial Engineering
Online Access:https://animorepository.dlsu.edu.ph/etdb_induseng/19
https://animorepository.dlsu.edu.ph/context/etdb_induseng/article/1028/viewcontent/RESTORECOV__A_study_on_service_recovery_dimensions_in_fast_food_r_Redacted.pdf
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Institution: De La Salle University
Language: English

Internet

https://animorepository.dlsu.edu.ph/etdb_induseng/19
https://animorepository.dlsu.edu.ph/context/etdb_induseng/article/1028/viewcontent/RESTORECOV__A_study_on_service_recovery_dimensions_in_fast_food_r_Redacted.pdf

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