RESTORECOV: A study on service recovery dimensions in fast-food restaurants in Metro Manila
The fast-food industry is characterized as a service and people-oriented, high-growth industry, providing sufficient justification for research to be conducted in this field. Related literature emphasizes the consequential threats posed by service failures, as well as the evidence on the benefits of...
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| Main Authors: | , , , |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2023
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etdb_induseng/19 https://animorepository.dlsu.edu.ph/context/etdb_induseng/article/1028/viewcontent/RESTORECOV__A_study_on_service_recovery_dimensions_in_fast_food_r_Redacted.pdf |
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| Institution: | De La Salle University |
| Language: | English |