The subjective well-being, counterproductive work behavior and work performance of BPO professionals in Manila

• Main Authors: Balbedina, Imari Joyce C., Carbonel, Cyril D., Cuello, Katrin Angela G., Cunanan, Jan Carlo M.
• Format: text
• Language: English
• Published: Animo Repository 2018
• Subjects: Call center agents > Philippines > Manila; Well-being; Work environment; Psychology
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/5695
• Institution: De La Salle University

In this study, researchers aimed to come up with a proposal for human resource intervention with regards to the subjective well-being, counterproductive work behavior, and work performance of Business Process Outsourcing (BPO) employees. The study involved six semi-structured interviews, three of th...