The moderating effect of emotional labor to the relationship between emotional intelligence and job performance

• Main Authors: Cervantes, Nia Marie G., Cruz, Alexandra Marie P., Ng, Sabrina Alexia P, Olano, Allen Joshua F.
• Format: text
• Language: English
• Published: Animo Repository 2018
• Subjects: Emotional intelligence; Performance standards; Psychology
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/7241
• Institution: De La Salle University

In a multitude of literature, emotional intelligence has been linked to be a predictor of job performance. Utilizing the ability-based model of emotional intelligence, this study factors in the interaction effect of the demand for emotional labor to it. The study further narrows down job performance...