A discourse analysis of communication breakdowns: The case of offshore call center industry in the Philippines
Communication has become one of the crucial aspects in today’s globalized workplace especially where language skills form the core of its transactions and operations. Of particular interest among language researchers today is the spoken discourse in Business Processing Outsourcing Industry specifica...
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| Format: | text |
| Language: | English |
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Animo Repository
2010
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| Online Access: | https://animorepository.dlsu.edu.ph/etd_doctoral/1487 |
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| Institution: | De La Salle University |
| Language: | English |