Development of a multi-perspective assessment tool in the evaluation of the service quality of public higher education institutions in the Philippines
The aim of the research is to develop an assessment tool that incorporates multiple perspectives of key stakeholders in the evaluation of service quality of Philippine public higher education institutions. Output of this research is an empirical model to measure the service quality of Philippine pub...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2015
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| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/4955 |
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| Institution: | De La Salle University |
| Language: | English |