A hierarchical model of service quality in higher education institutions

• Main Authors: Isip, Marc Immanuel G., Li, Richard C.
• Format: text
• Published: Animo Repository 2017
• Subjects: Public universities and colleges > Philippines—Quality control; Operations Research, Systems Engineering and Industrial Engineering
• Online Access: https://animorepository.dlsu.edu.ph/faculty_research/4339
• Institution: De La Salle University

A need to develop a multi-perspective assessment tool that will measure the institutional quality of service of public HEIs in the Philippines has been realized. Thus this study aims to propose a hierarchical conceptual model of service quality in public HEIs. Moreover, this study offers an industry...