A hierarchical model of service quality in higher education institutions
A need to develop a multi-perspective assessment tool that will measure the institutional quality of service of public HEIs in the Philippines has been realized. Thus this study aims to propose a hierarchical conceptual model of service quality in public HEIs. Moreover, this study offers an industry...
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| Main Authors: | , |
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| Format: | text |
| Published: |
Animo Repository
2017
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/faculty_research/4339 |
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| Institution: | De La Salle University |