A hierarchical model of service quality in higher education institutions

A need to develop a multi-perspective assessment tool that will measure the institutional quality of service of public HEIs in the Philippines has been realized. Thus this study aims to propose a hierarchical conceptual model of service quality in public HEIs. Moreover, this study offers an industry...

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Bibliographic Details
Main Authors: Isip, Marc Immanuel G., Li, Richard C.
Format: text
Published: Animo Repository 2017
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Online Access:https://animorepository.dlsu.edu.ph/faculty_research/4339
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Institution: De La Salle University
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