Instilling commitment to internal service quality for the employees of Restaurant X

• Main Author: Theogo, Rose Ann D.
• Format: text
• Language: English
• Published: Animo Repository 2017
• Subjects: Organizational commitment; Personnel management; Consumer satisfaction
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5687
• Institution: De La Salle University

This action research aimed to solve the challenges encountered by Restaurant X in its customer service delivery. The employees poor performances resulted to evident mistakes in order processing. Despite the owners initiative to penalize employees with every mistake, performance did not improve. More...