Instilling commitment to internal service quality for the employees of Restaurant X
This action research aimed to solve the challenges encountered by Restaurant X in its customer service delivery. The employees poor performances resulted to evident mistakes in order processing. Despite the owners initiative to penalize employees with every mistake, performance did not improve. More...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2017
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/5687 |
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| Institution: | De La Salle University |
| Language: | English |