Integrative action research paper on improving the service quality of an information technology service team to ensure customer retention

• Main Author: Payawal, Bryan O'Nomerp O.
• Format: text
• Language: English
• Published: Animo Repository 2020
• Subjects: Customer services—Quality control; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6165; https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13238/viewcontent/Payawal__Bryan__11870281__Improving_the_Service_Quality_Redacted.pdf
• Institution: De La Salle University

This action research is aimed at improving the service quality of an information technology service team to help ensure retaining the client. With the looming concern of the ongoing contract negotiation with the client, the team collaborated and improved two service tasks in the cycles completed. To...