The effect of robot service quality on consumer repurchase intention with customer experience as a mediating variable at Dunkin' Philippines

The effect of robot service quality on consumer repurchase intention with customer experience as a mediating variable at Dunkin' Philippines

Service robots in restaurants have slowly become a global trend as machines and automation dominate industries. Countries such as China, Japan, and South Korea have been leading Asia in utilizing robots as waiters at restaurants. Dunkin', one of the leading baked goods and coffee chain companie...

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Bibliographic Details
Main Authors: Lopez, Kendale Joshua C., Nolasco, Joseph Venjamin C., Park, Jimin, Polines, Chrys Daicee T.
Format: text
Language:English
Published: Animo Repository 2023
Subjects:
Robots, Industrial
Customer services
Consumer behavior
Technology and Innovation
Online Access:https://animorepository.dlsu.edu.ph/etdb_dsi/159
https://animorepository.dlsu.edu.ph/context/etdb_dsi/article/1152/viewcontent/The_Effect_of_Robot_Service_Quality_on_Consumer_Repurchase_Intent2_Redacted.pdf
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Institution: De La Salle University
Language: English

Internet

https://animorepository.dlsu.edu.ph/etdb_dsi/159
https://animorepository.dlsu.edu.ph/context/etdb_dsi/article/1152/viewcontent/The_Effect_of_Robot_Service_Quality_on_Consumer_Repurchase_Intent2_Redacted.pdf

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