An Investigation of Consumer Online Trust and Purchase-Repurchase Intentions

An Investigation of Consumer Online Trust and Purchase-Repurchase Intentions

There is little research on trust and satisfaction in the electronic commerce from a longitudinal (pre- and postpurchase) perspective. Based on previous frameworks and theories, this study developed a combined model of consumer trust and satisfaction in the context of Internet shopping. From the val...

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Bibliographic Details
Main Authors: KIM, Dan J., FERRIN, Donald, RAO, Raghav
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2003
Subjects:
Consumer online trust
consumer satisfaction
repurchasing intention
valance framework
expectation-confirmation theory
E-Commerce
Sales and Merchandising
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/3094
https://ink.library.smu.edu.sg/context/lkcsb_research/article/4093/viewcontent/An_Investigation_of_Consumer_Online_Trust_and_Purchase_Repurchase.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/lkcsb_research/3094
https://ink.library.smu.edu.sg/context/lkcsb_research/article/4093/viewcontent/An_Investigation_of_Consumer_Online_Trust_and_Purchase_Repurchase.pdf

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