An integrative action research (IAR) on implementation of ticketing system to improve service quality through queue management of program requests
The purpose of this action research was to address the increasing pending new program requests to improve the service quality of the MIS Team. Through the co-inquiry and systems thinking, my collaborators and I identified the array of issues contributing to the increasing pending requests including...
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| Format: | text |
| Language: | English |
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Animo Repository
2022
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| Online Access: | https://animorepository.dlsu.edu.ph/etdm_manorg/102 https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1119/viewcontent/Implementation_of_Ticketing_System_to_Improve_Service_Quality_thr_Redacted.pdf |
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| Institution: | De La Salle University |
| Language: | English |