Improving the timeliness of resolving client queries in XYZ Company

• 主要作者: Arboleda, Jian Carla Banayad
• 格式: text
• 語言: English
• 出版: Animo Repository 2022
• 主題: Customer services; Customer services—Evaluation; Business Administration, Management, and Operations
• 在線閱讀: https://animorepository.dlsu.edu.ph/etdm_manorg/143

This action research addressed the delay in resolving client cases handled by the Ownership Team. The timeliness issue was identified through brainstorming with collaborators and analysis of the quantitative data of our performance in the Content to Client (C2C) process. One of the manifestations of...