Improving the refund process and procedures of Shangri-La the Fort, Manila

• Main Author: Espia, Carlet Florinel V.
• Format: text
• Language: English
• Published: Animo Repository 2022
• Subjects: System analysis; Rebates; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etdm_manorg/141
• Institution: De La Salle University

This insider action research aided the proper dissemination, training, and guided compliance of the Front Office Department to the existing Hotel Policy Manual No. AR-012 Guest Refund on Credit Balance. Through co-inquiries, system analysis, and root cause analysis, the action researchers collaborat...