Improving the refund process and procedures of Shangri-La the Fort, Manila
This insider action research aided the proper dissemination, training, and guided compliance of the Front Office Department to the existing Hotel Policy Manual No. AR-012 Guest Refund on Credit Balance. Through co-inquiries, system analysis, and root cause analysis, the action researchers collaborat...
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| Format: | text |
| Language: | English |
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Animo Repository
2022
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etdm_manorg/141 |
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| Institution: | De La Salle University |
| Language: | English |