Improving the refund process and procedures of Shangri-La the Fort, Manila

• المؤلف الرئيسي: Espia, Carlet Florinel V.
• التنسيق: text
• اللغة: English
• منشور في: Animo Repository 2022
• الموضوعات: System analysis; Rebates; Business Administration, Management, and Operations
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/etdm_manorg/141

This insider action research aided the proper dissemination, training, and guided compliance of the Front Office Department to the existing Hotel Policy Manual No. AR-012 Guest Refund on Credit Balance. Through co-inquiries, system analysis, and root cause analysis, the action researchers collaborat...