The role of HR in improving customer experience

The role of HR in improving customer experience

Saved in:

Bibliographic Details
Main Author:	Lugtu, Reynaldo C., Jr.
Format:	text
Published:	Animo Repository 2022
Subjects:	Consumer satisfaction Job satisfaction Human Resources Management
Online Access:	https://animorepository.dlsu.edu.ph/faculty_research/4847
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	De La Salle University

Similar Items

Elevating the customer experience paradigm
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

Why customer experience is everything
by: Lugtu, Reynaldo C., Jr.
Published: (2021)

Customer experience transformation
by: Lugtu, Reynaldo C., Jr.
Published: (2022)

Factors affecting job satisfaction of employees at selected semi-conductor companies in Cavite: A basis for employee retention program
by: Mauricio, Janice T.
Published: (2008)

The power of experience intelligence
by: Lugtu, Reynaldo C., Jr.
Published: (2024)

Vision effects in customer and staff satisfaction: an empirical investigation
by: Sooksan Kantabutra, et al.
Published: (2010)

An integration action research (IAR) on engaging employees to improve work satisfaction
by: Lagman, Mia Marie G.
Published: (2021)

The impact of monitoring tool improvements on workplace stress, job satisfaction and job performance: An IAR study in RMLG of LBP
by: Zarate, Zandra Ohira C.
Published: (2022)

Worker productivity and job behavior and attitudes in a garment manufacturing firm
by: Lee, Ruth Anabelle, et al.
Published: (1981)

A study on the job satisfaction of female executive and its correlates
by: Agustin, Ma. Lourdes, et al.
Published: (1983)

Job satisfaction among De La Salle University faculty
by: Elizalde, Butch, et al.
Published: (1980)

A study on the impact of organizational commitment, work environment, and the moderating effect of job satisfaction towards the security guard retention of Defense Strategist Security Agency Inc.
by: Aseron, Gabriel Lance, et al.
Published: (2020)

Determinants of job satisfaction among factory workers
by: Lopez, Elvira R., et al.
Published: (1981)

A study on the job satisfaction of female executive and its correlates
by: Agustin, Ma. Lourdes, et al.
Published: (1983)

Factors Affecting Lecturer Job Satisfaction: Case of Vietnam Universities
by: Pham, Thi Lien
Published: (2017)

Graduating La Salle students' satisfaction with the university
by: Arbis, Ma. Liza, et al.
Published: (1982)

Customer satisfaction and service quality in high-contact service firm
by: Sarreal, Emilina R.
Published: (2008)

Development and psychometric evaluation of the Thai Nurses' Job Satisfaction Scale (TNJSS)
by: Jarurat Sriratanaprapat
Published: (2013)

Job satisfaction and job dissatisfaction of certified public accountans in the academe among the univesities in Manila using Herzberg's motivator-hygiene theory
by: Manasan, Perdie O., et al.
Published: (2008)

Rise of CX tech
by: Lugtu, Reynaldo C., Jr.
Published: (2023)

The level of job satisfaction of workers in the rubber shoe industry as seen by the workers and supervisors themselves
by: Coutts, Marisa Anne
Published: (1982)

An annotated bibliography and assessment of the factors and problems on the job satisfaction of employed individuals in the local setting
by: Mardo, Alberto T., et al.
Published: (1983)

Faculty satisfaction with various factors affecting the teaching function at St. Joseph's School Occidental Mindoro
by: Gabriel, Amelita G.
Published: (1979)

Correlates and predictors of job satisfaction among elementary school teachers in five Dominical schools in Metro Manila
by: Seguban, Ma. Esperanza H., OP
Published: (1989)

A comparative study of the job satisfaction of public and private sector employees
by: Bunag, Rose Mary A.
Published: (2003)

Elicitation of relative weights for computing the performance score of Philippine quick service restaurant operations using analytic hierarchy process
by: Eusebio, Isabel Deanna D., et al.
Published: (2008)

Job satisfaction among nurses in China / Cao Ying
by: Cao, Ying
Published: (2014)

A descriptive study on the phenomenon of job satisfaction of part-time baristas
by: Policarpio, Nicolo Kristelo V., et al.
Published: (2006)

Job level satisfaction of faculty in two Paulinian schools
by: Santiago, Herminia Joseph, SPC
Published: (1982)

The Interrelationship Between Faculty Job Satisfaction, Service Quality And Student Satisfaction: The Case Of VNU - International School
by: Pham, Thi Lien, et al.
Published: (2018)

THE INTERRELATIONSHIP BETWEEN FACULTY JOB SATISFACTION, SERVICE QUALITY AND STUDENT SATISFACTION: THE CASE OF VNU- INTERNATIONAL SCHOOL
by: Pham, Thi Lien, et al.
Published: (2017)

Service quality, customer satisfaction and service loyalty in retail banking sector in Thailand & Malaysia : an exploratory research on validity and critical factor
by: Chuen, Seong Ooi
Published: (2014)

Basic training on customer service and complaint handling: A training module for new Ministop Store employees on customer flow of service and complaint handling
by: Aguilar, Dominique Marie S., et al.
Published: (2009)

The Test of Measurement Invariance Across Groups: Autonomy, Career Satisfaction and Job Satisfaction Scales in Teleworking Context in Thailand
by: Pattarachat Maneechaeye
Published: (2020)

It's so boring - or is it? Examining the role of mindfulness for work performance and attitudes in monotonous jobs
by: WIHLER, Andreas, et al.
Published: (2022)

Leading the future of HR
by: Lugtu, Reynaldo C.
Published: (2024)

It’s so boring – or is it? Examining the role of mindfulness for work performance and attitudes in monotonous jobs
by: WIHLER, Andreas, et al.
Published: (2022)

White- and blue- collar workers' responses towards underground workspaces
by: Su, Ying, et al.
Published: (2022)

R.N. (Realidad ng Nars): A video documentary on Filipino nurses working in other field
by: Banaga, Marionne P., et al.
Published: (2012)

Factors related to the job satisfaction of secondary school teachers in Antique
by: Quanico, Gilda M.
Published: (1981)