Deconstructing Emotional Labor

Deconstructing Emotional Labor

The study examines emotional labor in the Philippine call center industry. Surveys were administered to 507 Filipino call center agents to test the relationship of the two facets of emotional labor—surface acting and deep acting—with turnover intent. Using the theories of emotional and contextual di...

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書目詳細資料
主要作者:	Hechanova, Ma. Regina
格式:	text
出版:	Archīum Ateneo 2011
主題:	Industrial and Organizational Psychology Psychology
在線閱讀:	https://archium.ateneo.edu/psychology-faculty-pubs/232 https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwjj2eSA487qAhWqUN4KHcvhBSgQFjABegQIBhAB&url=https%3A%2F%2Fejournals.ph%2Farticle.php%3Fid%3D3944&usg=AOvVaw31XDa10u4-g4sJrkUIFQII
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!
機構:	Ateneo De Manila University

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