Deconstructing Emotional Labor
The study examines emotional labor in the Philippine call center industry. Surveys were administered to 507 Filipino call center agents to test the relationship of the two facets of emotional labor—surface acting and deep acting—with turnover intent. Using the theories of emotional and contextual di...
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| Format: | text |
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Archīum Ateneo
2011
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| Online Access: | https://archium.ateneo.edu/psychology-faculty-pubs/232 https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwjj2eSA487qAhWqUN4KHcvhBSgQFjABegQIBhAB&url=https%3A%2F%2Fejournals.ph%2Farticle.php%3Fid%3D3944&usg=AOvVaw31XDa10u4-g4sJrkUIFQII |
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| Institution: | Ateneo De Manila University |