Empirical analysis of a self-service check-in implementation in Singapore Changi Airport

The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An investigation was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Singapore Changi Airport. Through Arena simula...

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Main Authors: Lee, CKM, Ng, Yuankei, Lv, Yaoqiong, Taezoo, Park
Other Authors: School of Mechanical and Aerospace Engineering
Format: Article
Language:English
Published: 2014
Subjects:
Online Access:https://hdl.handle.net/10356/100814
http://hdl.handle.net/10220/19686
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Institution: Nanyang Technological University
Language: English
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spelling sg-ntu-dr.10356-1008142023-03-04T17:19:28Z Empirical analysis of a self-service check-in implementation in Singapore Changi Airport Lee, CKM Ng, Yuankei Lv, Yaoqiong Taezoo, Park School of Mechanical and Aerospace Engineering DRNTU::Engineering::Mechanical engineering::Control engineering The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An investigation was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Singapore Changi Airport. Through Arena simulation software, this investigation gives an estimation of how much processing time and queuing time the self-service check-in booths have been reduced, providing a quantitative analysis of the selfservice check-in booth. A modified technology acceptance model featuring a prediction of how well passengers accept this new concept has also been used in this investigation. The results show that the self-service checkin booth’s operation is generally efficient based on quantitative and qualitative analysis, providing a recommendable service to customers. Published version 2014-06-12T02:43:10Z 2019-12-06T20:28:47Z 2014-06-12T02:43:10Z 2019-12-06T20:28:47Z 2014 2014 Journal Article Lee, C., Ng, Y., Lv, Y., & Taezoo, P. Empirical Analysis of a Self-service Check-in Implementation in Singapore Changi Airport. International Journal of Engineering Business Management, 6(6), 33-44. 1847-9790 https://hdl.handle.net/10356/100814 http://hdl.handle.net/10220/19686 10.5772/56962 en International journal of engineering business management © 2014 The Author(s). Licensee InTech. This is an open access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/3.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
language English
topic DRNTU::Engineering::Mechanical engineering::Control engineering
spellingShingle DRNTU::Engineering::Mechanical engineering::Control engineering
Lee, CKM
Ng, Yuankei
Lv, Yaoqiong
Taezoo, Park
Empirical analysis of a self-service check-in implementation in Singapore Changi Airport
description The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An investigation was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Singapore Changi Airport. Through Arena simulation software, this investigation gives an estimation of how much processing time and queuing time the self-service check-in booths have been reduced, providing a quantitative analysis of the selfservice check-in booth. A modified technology acceptance model featuring a prediction of how well passengers accept this new concept has also been used in this investigation. The results show that the self-service checkin booth’s operation is generally efficient based on quantitative and qualitative analysis, providing a recommendable service to customers.
author2 School of Mechanical and Aerospace Engineering
author_facet School of Mechanical and Aerospace Engineering
Lee, CKM
Ng, Yuankei
Lv, Yaoqiong
Taezoo, Park
format Article
author Lee, CKM
Ng, Yuankei
Lv, Yaoqiong
Taezoo, Park
author_sort Lee, CKM
title Empirical analysis of a self-service check-in implementation in Singapore Changi Airport
title_short Empirical analysis of a self-service check-in implementation in Singapore Changi Airport
title_full Empirical analysis of a self-service check-in implementation in Singapore Changi Airport
title_fullStr Empirical analysis of a self-service check-in implementation in Singapore Changi Airport
title_full_unstemmed Empirical analysis of a self-service check-in implementation in Singapore Changi Airport
title_sort empirical analysis of a self-service check-in implementation in singapore changi airport
publishDate 2014
url https://hdl.handle.net/10356/100814
http://hdl.handle.net/10220/19686
_version_ 1759853063713062912