Empirical analysis of a self-service check-in implementation in Singapore Changi Airport

• المؤلفون الرئيسيون: Lee, CKM, Ng, Yuankei, Lv, Yaoqiong, Taezoo, Park
• مؤلفون آخرون: School of Mechanical and Aerospace Engineering
• التنسيق: مقال
• اللغة: English
• منشور في: 2014
• الموضوعات: DRNTU::Engineering::Mechanical engineering::Control engineering
• الوصول للمادة أونلاين: https://hdl.handle.net/10356/100814; http://hdl.handle.net/10220/19686

The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An investigation was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Singapore Changi Airport. Through Arena simula...