Empirical analysis of a self-service check-in implementation in Singapore Changi Airport

The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An investigation was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Singapore Changi Airport. Through Arena simula...

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Bibliographic Details
Main Authors: Lee, CKM, Ng, Yuankei, Lv, Yaoqiong, Taezoo, Park
Other Authors: School of Mechanical and Aerospace Engineering
Format: Article
Language:English
Published: 2014
Subjects:
Online Access:https://hdl.handle.net/10356/100814
http://hdl.handle.net/10220/19686
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Institution: Nanyang Technological University
Language: English

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