Empirical analysis of a self-service check-in implementation in Singapore Changi Airport

• Main Authors: Lee, CKM, Ng, Yuankei, Lv, Yaoqiong, Taezoo, Park
• Other Authors: School of Mechanical and Aerospace Engineering
• Format: Article
• Language: English
• Published: 2014
• Subjects: DRNTU::Engineering::Mechanical engineering::Control engineering
• Online Access: https://hdl.handle.net/10356/100814; http://hdl.handle.net/10220/19686
• Institution: Nanyang Technological University

The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An investigation was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Singapore Changi Airport. Through Arena simula...