Empirical analysis of a self-service check-in implementation in Singapore Changi Airport

• Main Authors: Lee, CKM, Ng, Yuankei, Lv, Yaoqiong, Taezoo, Park
• 其他作者: School of Mechanical and Aerospace Engineering
• 格式: Article
• 語言: English
• 出版: 2014
• 主題: DRNTU::Engineering::Mechanical engineering::Control engineering
• 在線閱讀: https://hdl.handle.net/10356/100814; http://hdl.handle.net/10220/19686

The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An investigation was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Singapore Changi Airport. Through Arena simula...