Quality of customer service in the retail industry in Singapore : using the situational theory of publics to identify audience responses.
This thesis examines the perceptions and behavioral responses of Singaporean consumers towards the issue of poor customer service in the local retail industry.
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| Main Authors: | , |
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| 其他作者: | |
| 格式: | Final Year Project |
| 出版: |
2008
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| 主題: | |
| 在線閱讀: | http://hdl.handle.net/10356/1015 |
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