Building next generation contact center : a case study of NTUC income.

Building next generation contact center : a case study of NTUC income.

This paper showcases an award wining contact center of NTUC Income Insurance Co-operative Limited (Income) and features many of its state-of-the-art technological innovations and processes.

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Bibliographic Details
Main Authors: Chan, Qing Hui., Lin, Shihua., Tan, Siew Chong.
Other Authors: Sethi, Neerja
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Industries and labor
Online Access:http://hdl.handle.net/10356/10314
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-10314
record_format dspace
spelling sg-ntu-dr.10356-103142023-05-19T05:44:59Z Building next generation contact center : a case study of NTUC income. Chan, Qing Hui. Lin, Shihua. Tan, Siew Chong. Sethi, Neerja Nanyang Business School DRNTU::Business::Industries and labor This paper showcases an award wining contact center of NTUC Income Insurance Co-operative Limited (Income) and features many of its state-of-the-art technological innovations and processes. 2008-09-24T07:42:18Z 2008-09-24T07:42:18Z 2007 2007 Final Year Project (FYP) http://hdl.handle.net/10356/10314 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Industries and labor
spellingShingle DRNTU::Business::Industries and labor
Chan, Qing Hui.
Lin, Shihua.
Tan, Siew Chong.
Building next generation contact center : a case study of NTUC income.
description This paper showcases an award wining contact center of NTUC Income Insurance Co-operative Limited (Income) and features many of its state-of-the-art technological innovations and processes.
author2 Sethi, Neerja
author_facet Sethi, Neerja
Chan, Qing Hui.
Lin, Shihua.
Tan, Siew Chong.
format Final Year Project
author Chan, Qing Hui.
Lin, Shihua.
Tan, Siew Chong.
author_sort Chan, Qing Hui.
title Building next generation contact center : a case study of NTUC income.
title_short Building next generation contact center : a case study of NTUC income.
title_full Building next generation contact center : a case study of NTUC income.
title_fullStr Building next generation contact center : a case study of NTUC income.
title_full_unstemmed Building next generation contact center : a case study of NTUC income.
title_sort building next generation contact center : a case study of ntuc income.
publishDate 2008
url http://hdl.handle.net/10356/10314
_version_ 1770567589349556224

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