Building next generation contact center : a case study of NTUC income.
This paper showcases an award wining contact center of NTUC Income Insurance Co-operative Limited (Income) and features many of its state-of-the-art technological innovations and processes.
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/10314 |
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| Institution: | Nanyang Technological University |