Building next generation contact center : a case study of NTUC income.

• Main Authors: Chan, Qing Hui., Lin, Shihua., Tan, Siew Chong.
• Other Authors: Sethi, Neerja
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Industries and labor
• Online Access: http://hdl.handle.net/10356/10314
• Institution: Nanyang Technological University

This paper showcases an award wining contact center of NTUC Income Insurance Co-operative Limited (Income) and features many of its state-of-the-art technological innovations and processes.