Comparative study on the perceived service level of EC House and QB House (T/S) in Singapore.

Comparative study on the perceived service level of EC House and QB House (T/S) in Singapore.

This comparative study make uses of the service performance model to investigate the difference in the perceived service level of two main no-frills Japanese concept haircut salons in Singapore, namely EC House and QB House (T/S).

Saved in:
Bibliographic Details
Main Authors: Choy, Chong Wah., Kee, Sharon Jingfang., Poh, Weijing.
Other Authors: Ho, Mian Lian
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Marketing::Customer services
Online Access:http://hdl.handle.net/10356/10441
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Nanyang Technological University
Description
Summary:This comparative study make uses of the service performance model to investigate the difference in the perceived service level of two main no-frills Japanese concept haircut salons in Singapore, namely EC House and QB House (T/S).

Similar Items