Comparative study on the perceived service level of EC House and QB House (T/S) in Singapore.

• Main Authors: Choy, Chong Wah., Kee, Sharon Jingfang., Poh, Weijing.
• Other Authors: Ho, Mian Lian
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Marketing::Customer services
• Online Access: http://hdl.handle.net/10356/10441
• Institution: Nanyang Technological University

This comparative study make uses of the service performance model to investigate the difference in the perceived service level of two main no-frills Japanese concept haircut salons in Singapore, namely EC House and QB House (T/S).