A study of manipulative and authentic negative reviews

• Main Authors: Chua, Alton Yeow Kuan, Banerjee, Snehasish
• Other Authors: Wee Kim Wee School of Communication and Information
• Format: Conference or Workshop Item
• Language: English
• Published: 2014
• Subjects: DRNTU::Library and information science::Knowledge management
• Online Access: https://hdl.handle.net/10356/105060; http://hdl.handle.net/10220/20405; http://dl.acm.org/citation.cfm?id=2557984&dl=ACM&coll=DL&CFID=359089675&CFTOKEN=53742352
• Institution: Nanyang Technological University

Given users' growing penchant to use online reviews for travel planning, the business malpractice of posting manipulative reviews to distort the reputation of hotels is on the rise. Some manipulative reviews could be positive and intended to boost own offerings, while others could be negative a...