TQM implementation in service industries - a case study of an educational institution.

TQM implementation in service industries - a case study of an educational institution.

In the course of our study, we have tried to trace the emerging trends of TQM in service industries. We have also formulated a conceptual framework that we hope will serve as a guide in the pursuit of TQM within education institutions. For the purpose of our study, we have also commented on the impl...

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Main Authors: Foo, Pearline Li Ping., Lim, Thiam Boon., Tan, Kenneth Yong Kiat.
Other Authors: S Viswanathan
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Management::Total quality management
Online Access:http://hdl.handle.net/10356/10920
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-10920
record_format dspace
spelling sg-ntu-dr.10356-109202023-05-19T06:24:07Z TQM implementation in service industries - a case study of an educational institution. Foo, Pearline Li Ping. Lim, Thiam Boon. Tan, Kenneth Yong Kiat. S Viswanathan Nanyang Business School DRNTU::Business::Management::Total quality management In the course of our study, we have tried to trace the emerging trends of TQM in service industries. We have also formulated a conceptual framework that we hope will serve as a guide in the pursuit of TQM within education institutions. For the purpose of our study, we have also commented on the implementation model of Temasek Polytechnic with reference to our proposed conceptual model, which has included the core elements of TQM–customer focus, continuous improvement and total participation. 2008-09-24T07:49:01Z 2008-09-24T07:49:01Z 1999 1999 Final Year Project (FYP) http://hdl.handle.net/10356/10920 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Management::Total quality management
spellingShingle DRNTU::Business::Management::Total quality management
Foo, Pearline Li Ping.
Lim, Thiam Boon.
Tan, Kenneth Yong Kiat.
TQM implementation in service industries - a case study of an educational institution.
description In the course of our study, we have tried to trace the emerging trends of TQM in service industries. We have also formulated a conceptual framework that we hope will serve as a guide in the pursuit of TQM within education institutions. For the purpose of our study, we have also commented on the implementation model of Temasek Polytechnic with reference to our proposed conceptual model, which has included the core elements of TQM–customer focus, continuous improvement and total participation.
author2 S Viswanathan
author_facet S Viswanathan
Foo, Pearline Li Ping.
Lim, Thiam Boon.
Tan, Kenneth Yong Kiat.
format Final Year Project
author Foo, Pearline Li Ping.
Lim, Thiam Boon.
Tan, Kenneth Yong Kiat.
author_sort Foo, Pearline Li Ping.
title TQM implementation in service industries - a case study of an educational institution.
title_short TQM implementation in service industries - a case study of an educational institution.
title_full TQM implementation in service industries - a case study of an educational institution.
title_fullStr TQM implementation in service industries - a case study of an educational institution.
title_full_unstemmed TQM implementation in service industries - a case study of an educational institution.
title_sort tqm implementation in service industries - a case study of an educational institution.
publishDate 2008
url http://hdl.handle.net/10356/10920
_version_ 1770565862737051648

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